|
If you or your loved ones have concerns about the care you have received for a breast problem, consideration should be given for a second opinion. Unfortunately, obtaining a quality second opinion in a timely manner can be challenging. Our second opinion program has undergone 20 years of progressive evolution. We currently have an organized approach that emphasizes what we believe to be the key elements of an effective second opinion program: Quality, Coordination, and Timeliness.
Quality :
Our multi-disciplinary team has had extensive experience in caring for newly diagnosed breast cancer patients. The opinions of the medical team include those of Dr. John West and Dr. Helen Mabry, breast surgeons; Dr. June Chen, Director of Breast Imaging; Dr. John Link, Director of Oncology; and Dr. Shu Liao, Director of Breast Pathology. Each team leader is a recognized authority in the care of patients with breast problems, and every member of the team is committed to the highest quality of care. Recent studies demonstrate improved outcomes are associated with a multi-disciplinary approach to breast care ( Outcomes Measurement )
Coordination/Timeliness :
Getting a quality second opinion in a timely manner is a major challenge. In order to provide an in-depth, high quality second opinion, it is essential that previous breast imaging studies and previous pathology reports be reviewed. In most second opinion programs, it takes a week to review these studies and see the patient. We have made a major commitment to expedite the second opinion process. Within hours of receiving a call for a second opinion, the surgeon phones the patient to review both the medical issues as well as those issues of immediate concern to the patient. Questions are answered and a plan of action is initiated.
An experienced member of the support team will work with the patient to expedite the transfer of medical information. Before the patient is seen, arrangements will be made to do special studies, such as an MRI. Arrangements can also be made to meet with other key members of the team, such as a plastic surgeon (link to Plastic and Reconstruction). In some cases, arrangements are made to meet with the patient within the first 24 hours of the call, especially if the patient is in need of urgent information that cannot be provided over the phone. Also, in many cases, we will have a volunteer breast cancer survivor call the patient in advance of her visit
(link to: volunteers). The bottom line is that our second opinion program is designed to meet the specific needs of the individual patient and her family. We believe we have put together the finest second opinion program in the nation. Experience tells us that our patients agree.
If you are interested in participating in our Second Opinion Today program, call us at: 714-619-3308 ( After Hours: 714-541-0101).
|
